We welcome your feedback
We welcome your feedback on our services and encourage you to contact us directly, especially if you have any concerns about the service you have received.
We aim to resolve your concerns in a timely way and at the appropriate level.
If you are an ākonga, or the parent/supervisor of an ākonga, please discuss any concerns you have with your kaimanaaki or their Team Leader in the first instance.
If your concern remains unresolved following this discussion, please contact the relevant Regional Manager for your Te Kura region.
If you are still unable to resolve your concern, or you wish to make a formal complaint, please put your complaint in writing so we can investigate it and report back to you. Your written complaint should include the background and reasons for the complaint, along with any supporting information or evidence.
You can email or post your complaint to us.
Email: officeCE@tekura.school.nz
Post:
Office of the Chief Executive
Te Aho o Te Kura Pounamu
Private Bag 39992
Wellington Mail Centre
Lower Hutt 5045
Physical restraint incidents
Please use this complaints process if you wish to make a complaint regarding a physical restraint incident concerning your child or yourself.
Our policies on responding to ākonga without restraint are available on this website.